Refund Policy

We stand behind every FizzClean product with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of the original delivery date, subject to the terms outlined below.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 30 days of the original delivery date.
• The item must be returned in its original packaging, even if it has been opened or partially used.
• Proof of purchase (order confirmation or receipt) must be provided.
• The product must have been purchased through our official website.

2. How to Request a Refund

To initiate a refund, please follow these steps:

• Step 1: Contact our customer support team via the email address provided in your order confirmation. Include your order number, full name, and the reason for your refund request.
• Step 2: Our team will review your request within 1-2 business days and provide you with a Return Merchandise Authorization (RMA) number along with the return shipping address.
• Step 3: Ship the product back to the address provided. We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the product was defective or shipped in error.
• Step 4: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

3. Refund Processing Time

Approved refunds will be processed within 5-10 business days from the date we receive your returned product. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card provider, it may take an additional 3-7 business days for the refund to appear on your statement.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Products purchased from third-party retailers (please contact the retailer directly).
• Products returned more than 30 days after the delivery date.
• Promotional items, free gifts, or sample-size products.
• Shipping and handling charges (these are non-refundable).

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. Include photographs of the damaged item and packaging. We will arrange for a free replacement or full refund, including return shipping costs, at our discretion.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please request a refund for the original item and place a new order through our website.

7. Cancellations

Orders can be cancelled within 24 hours of purchase, provided the order has not yet been shipped. To cancel an order, please contact our customer support team as soon as possible. Once an order has shipped, it cannot be cancelled, and standard refund procedures will apply.

8. Contact Us

For any questions regarding this Refund Policy or to initiate a refund, please contact our customer support team via the email address listed in your order confirmation.